We aim to ensure your satisfaction with our products. If you are not satisfied, please review our refund policy below:
1. Eligibility for Refund:
- Refunds are accepted for damaged or defective products.
- Requests must be made within 7 days of receiving the product.
2. Conditions:
- The product must be unused and returned in its original packaging.
3. Refund Process:
- Email us at customercare@tenherbsofficial.com with proof of purchase and photos of the product.
- Approved refunds will be processed within 5-7 business days.
4. Shipping Costs:
- Return shipping costs are the responsibility of the customer unless the product is defective.